What does a property management company do?

A property manager acts as the bridge between property owners and tenants, handling the day-to-day operations and risk management of rental investments.

Why should I hire a property management company in Boise, Idaho?

Hiring a property manager transforms your rental into a passive investment by delegating daily operations, like tenant screening, rent collection, and maintenance, to professionals. It is ideal for owners looking to save time, avoid legal headaches, or scale a portfolio.

Are there risks in renting out my property?

Yes. It is important to understand the risks that come with owning a rental property and your tolerance to them. These often include comprehensive legal and lease requirements, habitability and repair requirements, and laws that protect tenant rights.

What should Boise landlords know about Idaho rental laws?

Boise landlords are subject to federal fair housing rules, Idaho rental laws, and Boise city ordinances. These laws cover things like security deposits, fair housing and discrimination, notices, evictions, repairs, and required disclosures. Landlords must keep the rental safe and livable, make needed repairs, provide required notices, and give reasonable notice before entering the home.

What are the average rental rates in Boise?

Average rental rates vary depending on neighborhoods, property type, and size. Every house has its variables which can move the needle in either direction, so check current market resources or request a free rental price analysis for your specific property.

Do you sell real estate too?

We are property management specialists, so our clients and rental properties are our full focus. We do not sell real estate.

How soon can you start managing my property?

We are ready when you are. Our team can help you review next steps, prepare your property for management, and begin the onboarding process when you are ready to move forward.

How do I switch property management companies if I'm already working with one?

First, verify your termination clause in your current management agreement and provide proper notice. Next, initiate an introduction between us and your current manager. We will work with them behind the scenes for a seamless and professional transition.

How long does it take to lease my property?

Leasing time depends on rental price, property condition, location, seasonality, market demand, and how the property compares to competing rentals. A well-priced and well-presented property generally leases faster than one that is overpriced or not rent-ready.

How long of a lease do you sign?

This varies, but we are usually looking at 12 to 18 month lease terms, with consideration given to the time of year the lease will be ending.

How do you collect rent?

Tenants can pay online through their portal, mail a check, or bring payment by our office.

Can I access my owner information online?

Yes. Owners can access statements and important information through the Owner Portal 24/7.

Can I reach you after hours?

Our emergency after-hours number is 402.512.6423.

How do maintenance requests work?

Residents use their portal to create work orders and can attach photos or videos. The system can automatically respond to certain keywords with troubleshooting tips, allowing residents to resolve minor issues (like resetting an outlet) without a technician. Issues that can not be resolved after troubleshooting, will be scheduled with a technician.

How are emergency repairs handled?

Emergency repairs are handled based on urgency, habitability, safety, and property protection. Tenants have access to emergency reporting options, and our team works to coordinate appropriate vendor response when urgent issues arise.

Who is responsible for cleaning the gutters?

It is unwise to ask a tenant to get on a ladder and risk falling and suing the landlord. We will hire a local professional to clean the gutters.

Who pays the utilities?

Tenants are typically responsible for having all utilities in their own name, unless the HOA provides them or the utilities are not separately metered. Our team verifies that utilities have been switched before issuing keys to a new tenant. The homeowner is responsible for costs during vacancy periods.

Who is responsible for lawn maintenance?

Unless the HOA provides landscaping, tenants are responsible for maintaining the yard in single-family homes. Occasionally some owners choose to maintain the landscaping at their own expense. For multifamily homes, it is customary that the owner is responsible for hiring out landscaping.

What kind of insurance do I need?

It is very important to switch the insurance to a rental dwelling policy once it becomes a rental. We require $1,000,000 in coverage and Smart Move listed as Additional Insured.

Do tenants need renters insurance?

Yes. Those that do not provide it will be added to a master tenant liability coverage at their expense and billed to their rent.

How are lease violations handled?

Lease violations are documented and addressed according to the lease, applicable law, and the specific situation. Idaho requires that we give the tenants written notice and a timeframe to resolve the issue before further action is taken.

What happens if a tenant needs to be evicted?

An eviction is a last resort effort to remove a tenant with a court order. The process typically takes 2 to 4 weeks depending on the reason for eviction, with non-payment cases being expedited.

Do you represent owners during eviction proceedings?

Our attorney will represent us in an eviction case.

What makes Smart Move different from other property management companies?

Smart Move focuses on property management rather than real estate sales, giving rental owners a specialized management partner. Smart Move emphasizes communication, reporting, risk reduction, maintenance coordination, and long-term rental performance.

How do I get started?

Contact Smart Move Property Management to discuss your property, rental goals, and management needs. The team can help you determine whether your property is a good fit and explain the next steps for onboarding.